3 min

Building Trustworthy Artificial Intelligence: Anjali Bansal on the Critical Role of Governance

Anjali Bansal, as the host of How I Met Your Data, engages with data and analytics leaders to examine the underlying issues in data governance and artificial intelligence (AI) adoption.

Applied AI

Data Analytics

Data Engineering

Introduction

Anjali Bansal, as the host of How I Met Your Data, engages with data and analytics leaders to examine the underlying issues in data governance and artificial intelligence (AI) adoption. Similar to our Data Leaders Uncovered blog series, her podcast focuses on candid discussions about how organizations navigate complex data landscapes and avoid common pitfalls.

Our conversation with Anjali centered on the recurring challenges organizations face in AI programs, the necessity of robust governance frameworks, and the importance of aligning AI implementations with organizational priorities.

Organizations Face Significant Risks When They Deploy Artificial Intelligence Without Proper Governance Practices in Place

According to Anjali, organizations rarely question whether their data is accurate, relevant, or legally compliant before using it in AI models. She observes a tendency to prioritize acquiring AI tools over investing in data quality and governance.

She described governance not as bureaucratic overhead but as a structural necessity for ensuring sustainable, effective AI outcomes. Without governance, initiatives often fail to deliver meaningful value and introduce regulatory and operational risks.

There Are Three Interconnected Challenges That Consistently Undermine the Success of Enterprise AI Initiatives

Anjali outlined three common challenges she observes across industries:

  • Inflated Value Expectations: Organizations often anticipate immediate returns without defining measurable success criteria.
  • Perfection Over Progress: Many pursue large-scale implementations instead of incremental, iterative approaches.
  • Underinvestment in Workforce Enablement: Resources are typically allocated to technology rather than training and supporting end users.

She emphasized that these challenges are human and organizational in nature, not purely technological.

Organizations Commonly Prioritize Internal Operational Use Cases Before Pursuing External Customer-Facing Innovation in Artificial Intelligence

Anjali noted that most enterprises she advises focus their initial AI efforts on internal operational efficiencies rather than customer-facing applications. This focus includes optimizing internal processes, improving reporting visibility, and reducing operational costs.

She highlighted that many organizations lack a comprehensive roadmap, resulting in fragmented projects with limited strategic impact.

Natural Language Interfaces Are Emerging as a Critical Component of Data Accessibility for Non-Technical Users

When asked about the increasing prevalence of natural language processing (NLP) interfaces for querying data, Anjali expressed strong support. She stated that such interfaces reduce cognitive barriers for non-technical users, enabling broader organizational access to insights without requiring specialized skills.

A Structured Framework for Artificial Intelligence Readiness Helps Organizations Sequence Their Investments and Efforts Effectively

To help organizations prioritize AI initiatives effectively, Anjali recommends a phased framework:

  • Immediate Actions: Establish data visibility, security protocols, and lineage tracking.
  • Next Steps: Align AI initiatives with well-defined business objectives.
  • Future Opportunities: Explore advanced AI use cases and innovation after establishing foundational capabilities.

She cautioned against deploying high-profile AI solutions prematurely, which can expose organizations to reputational and compliance risks.

Governance Functions as an Enabler of Cross-Functional Collaboration and Responsible Data Practices

For Anjali, governance is fundamentally about establishing clear ownership, accountability, and context across technical and business teams. She expressed concern that many data engineering efforts prioritize data movement efficiency without verifying the appropriateness or compliance of the data involved.

She advocates for governance practices that serve as a connective framework between technical teams and business stakeholders, enabling responsible AI implementation.

Human Oversight Remains Essential for Managing Risks Associated with Autonomous Artificial Intelligence Agents

Anjali reflected on the increasing use of agentic artificial intelligence systems, which consist of multiple autonomous agents performing discrete tasks in a sequential manner. These agents are designed to operate independently yet rely on transferring intermediate outputs to subsequent agents.

She noted that while individual agents may execute their tasks with high accuracy, the cumulative workflow is often vulnerable to failure during handoff points. These failures can arise due to inconsistencies in data representation, loss of contextual information, or the absence of shared state across agents. Such issues can propagate downstream, resulting in compounding errors that are difficult to detect without external intervention.

Anjali emphasized that human oversight remains a critical safeguard in these systems. Human operators provide contextual awareness, ethical judgment, and operational integrity checks that autonomous agents are currently incapable of replicating. She further highlighted that regulatory frameworks increasingly mandate human-in-the-loop models for high-stakes AI applications, particularly in sectors such as healthcare, finance, and public safety.

Conclusion: Responsible Artificial Intelligence Requires Governance, Alignment, and Human-Centric Focus

Anjali Bansal underscores that responsible AI requires more than technical capability. It demands rigorous governance frameworks, alignment with organizational priorities, and a sustained focus on human factors.

She advises organizations to prioritize foundational investments, adopt iterative implementation approaches, and treat governance as a strategic enabler rather than a compliance hurdle.

In a rapidly evolving AI landscape, such disciplined approaches distinguish successful, sustainable initiatives from those that fail to deliver business value.

📢 Follow the #DataLeadersUncovered series for more in-depth discussions with leaders shaping the data and AI landscape.

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